FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you test all your goods before delivery?

Yes, we have 100% test before delivery.

Can you produce according to the samples?

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

What's the shipping way?

Regarding the samples order, we can send them by FedEx, DHL, TNT express. The large quantity goods are shipped by ocean shipping according to the client's demands.

What is your terms of payment?

We accept all methods of payment: paypal, T/T, letter of credit , credit card, Alibaba assurance, West Union,etc. Please contact us for more details.

Could you tell me the way of packing?

Most of items are packed in cartons, some of big items are packed in Wooden cartons. And then packed in pallet for easy loading/unloading and transportation.

What is the average delivery time ?

The average delivery time of most of our products are within 14 days if the quantities of your order are not beyond 50 pieces.If you require a customization product , the delivery time might be longer.

Can you supply the relevant documentation?

Yes ,we can offer all relevant documentation including certification , Factory test report, product installation and use instructions, product environmental report, electrical parameter report, product origin report and customs clearance information and other documents required by customers.For specific product information, please confirm with our manager if it has the latest certification report.

Do you guarantee safe and secure delivery of products?

Yes, we have a complete logistics system and cooperative with packaging companies and logistics companies. Sensitive goods or goods with electricity and magnetism can be transported to their destinations on time. We will carefully pack and inspect before leaving the factory and record, and for valuable goods, we will buy insurance for the goods.

How about the shipping fees?

It depends on the volume and weight of the goods,you can choose the way of your goods delivery,we can help you to inquiry the transportation expenses of you can choose you authorized freight agent if you have better choice.

What is the product warranty?

All product have warranty for 2 years.We can provide customers with free remote installation and maintenance. If the product is damaged not  due to  improper use during the warranty period, we provide free maintenance services.

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